This online course will explore methods and approaches to dealing with difficult people in the workplace. Course topics include Defining "Difficult", The Bully and How to Regain Your Dignity or Work Should NOT hurt!, An Introduction to Basic Coping Skills, Problem Bosses and Could the Problem be ME? and special section on dealing with the public.
Students will be able to define what is meant by "difficult people" and will be able to understand patterns of difficult behavior.This sample course is provided to ASEP members, agents, associates and invited guests. The course will be available on Monday, August 17th. Online learning has never been easier!